Below are our Terms and Conditions- if you have any queries at all, please don't hesitate to get in touch.
1. We reserve the right to refuse to return equipment if you fail to produce a collection receipt or other proof of ownership, or refuse to pay for work satisfactorily completed.
2. Our fixed price list is available on request. When extended diagnostics are required there is a £30 fee which is waived if you decide to go ahead with the repair. You will be advised if this is the case.
3. A call out fee of £30 applies for each call out unless otherwise agreed in writing. A mileage fee of 75p per mile in both directions applies on top of this call-out fee for all on-site jobs which are outside our service area. Our service area is within a 5 mile radius of our office. We will inform you if a mileage fee applies prior to visiting.
4. Mileage is calculated from our office to the destination.
5. We accept payment by cash, cheque, bank transfer or paypal (with a 3% surcharge for paypal fees). Payment is due within 7 days. We reserve the right to claim statutory interest (at 8 per cent over the current Bank of England base rate) and compensation for recovery costs under late payment legislation if money owed is not received by the agreed date and under the agreed terms.
5. All repairs are covered by our 7 day return to base guarantee. This means if the same fault re-occurs within a short time period (normally 7 days) and you return your PC to us, we will happily reinvestigate the problem, crediting any previous labour charged towards the cost of re-investigating the same problem. Where the reinvestigation charges exceed previous charges, we reserve the right to invoice the difference.
6. All parts supplied are covered by our 30 day warranty and thereafter the standard manufacturer’s warranty. Products and services which we resell to you or licence and transact on your behalf are normally subject to a 20% surcharge, allowing us to cover our costs.
7. ShipwreckedMonkey Computing does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair; we therefore recommend that any data is adequately backed up by you prior to us commencing work on your equipment. ShipwreckedMonkey Computing can backup your data for you prior to commencing work for an additional charge.
8. A “System Re-installation” only includes the following. 1. Complete erasure of hard disk drive, 2. Re installation of Windows operating system, 3. Installation of system hardware drivers (additional costs may be charged for sourcing drivers not supplied by customer). 4. Installation of system updates. 5. Installation of a free anti virus & updates. Any additional software or hardware installation such as scanners printers or broadband or training of same is not included in the re installation cost and any on-site visits to complete these or additional work will be fully chargeable at our usual rates.
9. We reserve the right to refuse to install software if we suspect that it is not legal or correctly licensed. We will be unable to install licensed software without a valid licence key. Your data may be copied and stored on our backup devices at times, and we reserve the right to contact relevant authorities should illegal files or activity be identified on your equipment.
10. Phone calls and conversations may be recorded for training, legal or confirmation purposes.
11. Equipment not collected 14 days after job completion will incur a monthly storage fee of £5 per month. After 60 days we will assume you no longer want your equipment back and will dispose of it accordingly. Any funds received will be used to recover our costs and any outstanding invoices owed by you
12. Design and Prototyping. A minimum set up charge of £40 applies for prototyping a design. For larger, more complex designs, further charges may apply.
13. The 3d printing design process is often iterative and as such, may require prototyping over several revisions. For each prototype we charge a minimum of £20. For larger, more complex designs further charges may apply.
14. Postage. Postage charges for your computer / 3d printed items may apply. Please contact us to confirm costs if you require postage.
These terms and conditions are subject to change and any time without prior notice to you and do not affect your statutory rights.
2. Our fixed price list is available on request. When extended diagnostics are required there is a £30 fee which is waived if you decide to go ahead with the repair. You will be advised if this is the case.
3. A call out fee of £30 applies for each call out unless otherwise agreed in writing. A mileage fee of 75p per mile in both directions applies on top of this call-out fee for all on-site jobs which are outside our service area. Our service area is within a 5 mile radius of our office. We will inform you if a mileage fee applies prior to visiting.
4. Mileage is calculated from our office to the destination.
5. We accept payment by cash, cheque, bank transfer or paypal (with a 3% surcharge for paypal fees). Payment is due within 7 days. We reserve the right to claim statutory interest (at 8 per cent over the current Bank of England base rate) and compensation for recovery costs under late payment legislation if money owed is not received by the agreed date and under the agreed terms.
5. All repairs are covered by our 7 day return to base guarantee. This means if the same fault re-occurs within a short time period (normally 7 days) and you return your PC to us, we will happily reinvestigate the problem, crediting any previous labour charged towards the cost of re-investigating the same problem. Where the reinvestigation charges exceed previous charges, we reserve the right to invoice the difference.
6. All parts supplied are covered by our 30 day warranty and thereafter the standard manufacturer’s warranty. Products and services which we resell to you or licence and transact on your behalf are normally subject to a 20% surcharge, allowing us to cover our costs.
7. ShipwreckedMonkey Computing does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair; we therefore recommend that any data is adequately backed up by you prior to us commencing work on your equipment. ShipwreckedMonkey Computing can backup your data for you prior to commencing work for an additional charge.
8. A “System Re-installation” only includes the following. 1. Complete erasure of hard disk drive, 2. Re installation of Windows operating system, 3. Installation of system hardware drivers (additional costs may be charged for sourcing drivers not supplied by customer). 4. Installation of system updates. 5. Installation of a free anti virus & updates. Any additional software or hardware installation such as scanners printers or broadband or training of same is not included in the re installation cost and any on-site visits to complete these or additional work will be fully chargeable at our usual rates.
9. We reserve the right to refuse to install software if we suspect that it is not legal or correctly licensed. We will be unable to install licensed software without a valid licence key. Your data may be copied and stored on our backup devices at times, and we reserve the right to contact relevant authorities should illegal files or activity be identified on your equipment.
10. Phone calls and conversations may be recorded for training, legal or confirmation purposes.
11. Equipment not collected 14 days after job completion will incur a monthly storage fee of £5 per month. After 60 days we will assume you no longer want your equipment back and will dispose of it accordingly. Any funds received will be used to recover our costs and any outstanding invoices owed by you
12. Design and Prototyping. A minimum set up charge of £40 applies for prototyping a design. For larger, more complex designs, further charges may apply.
13. The 3d printing design process is often iterative and as such, may require prototyping over several revisions. For each prototype we charge a minimum of £20. For larger, more complex designs further charges may apply.
14. Postage. Postage charges for your computer / 3d printed items may apply. Please contact us to confirm costs if you require postage.
These terms and conditions are subject to change and any time without prior notice to you and do not affect your statutory rights.
